ROLLING LOUD EUROPE APP
Download the official Rolling Loud Europe app on your mobile and create your Cashless account directly in the festival app!
CASHLESS LOGIN
CASHLESS FAQ
CASHLESS – GENERAL INFORMATION
There is no cash at ROLLING LOUD EUROPE; instead, you pay with the chip on your festival wristband. This means that no payments with cash or credit cards are possible on site. At the entrance, you exchange your ticket for a festival wristband containing an RFID chip. This serves as your digital wallet for the duration of the event.
In this FAQ, we will explain how this works and what the benefits are for you.
You can put money onto your chip both before and during the event and then pay quickly and conveniently on the festival site. This not only gives you a simple and convenient payment option, but also means you always have an overview of your transactions and spending.
After the festival, you can reclaim your remaining balance online.
We recommend you create a Cashless account on our website before the event. It’s easy, convenient and free, and allows you to top up your balance in advance.
Our FAQ tells you all you need to know about the Cashless system. You can of course contact us at any time if you have further questions or need our help.
europecashless@rollingloud.com
WHY CASHLESS?
There are many advantages to a digital payment system:
- No cash or cash cards to get lost while partying. The RFID chip is firmly connected to the festival wristband
- Shorter waiting times thanks to faster payment at bars and food stalls
- Topping up your balance is simple and secure
- We prevent theft and fraud
- If you have a Cashless account, we can transfer money to a new chip if your old chip is lost or damaged. If you lose your purse or wallet at a cash event, your money is either gone or you have to hope for an honest finder. That won’t happen at our festival!
- All purchase and top-up receipts are available online
- We believe in transparency – everything is easy to understand at all times
CREATE A CASHLESS ACCOUNT NOW
IMPORTANT: If you have bought tickets for multiple people, you will initially find them all in your Ticketmaster account and must transfer them to your friends by Thursday 4 July at 10:00 am! In order for each festival attendee to enter the festival site and be able to create their own Cashless account in advance, each ticket for each individual person must be passed on via Ticket Transfer.
You can easily transfer tickets to friends. To do so, log in to your Ticketmaster account, click on the order number and then use the Ticket Transfer button next to your tickets.
Ticket can also be transferred from the start of the presale without the ticket being visible.
We have summarised how Ticket Transfer works here:
STEP-BY-STEP GUIDE TO CASHLESS
TOP-UP YOUR CASHLESS BALANCE IN ADVANCE NOW AND AVOID WAITING AT THE TOP-UP STATIONS ON SITE!
► CREATE A CASHLESS ACCOUNT NOW Click here to set up your Cashless account.
► IMPORTANT: If you have bought tickets for multiple people, you will initially find them all in your Ticketmaster account. In order for each festival attendee to enter the festival site and be able to create their own Cashless account in advance, each ticket for each individual person must be passed on via Ticket Transfer.
► Enter your email address and click “Continue”.
► Enter your first and last name, your date of birth, the email address for your Ticketmaster account and a password.
► Accept the terms and conditions and click on “Submit”.
► Enter the barcode number found on your Ticketmaster ticket and click on “Submit”. NOTE: The asterisks are not part of the barcode number and must be omitted.
TIP: The barcode number is located at the bottom of your Ticketmaster ticket:
Can’t find the Ticketmaster code? Then check if your festival ticket is stored in your account, or contact Ticketmaster support at: https://help.ticketmaster.de/hc/de
► Click on an amount (e.g. €60.00) + “Top up” to put money onto your Cashless account.
► Tip: We recommend that you do this online before the festival to avoid unnecessary waiting on site.
► Choose a payment method and click on “Pay”.
WHAT ARE THE FEES AND DEADLINES?
You can now top up your festival wristband online!
The period for refunding your remaining balance starts on 9 July 2024.
You have until 9 August 2024 to straightforwardly reclaim your money via your Cashless account. After this date, refunds applications can only be submitted via email.
IMPORTANT: Make sure that you keep your RFID chip so you can claim your remaining balance. Please do NOT throw it away beforehand! It is important that you keep the chip until you have received your refund.
A small fee may be charged for some transactions, such as when top ups are made using PayPal.
IS CASH STILL USED?
No cash or other payment method (debit and credit cards) will be accepted at any time during the festival. The only payment method will be the Cashless system via the RFID chip on your festival wristband. You can use it to pay at all bars, food trucks and other points of sale.
Also, it will NOT be possible to use cash to top up your chip on site!
HOW DOES THE CASHLESS ACCOUNT WORK?
You can create a Cashless account for free on our festival website or in the festival app. You can create and access your account here.
You can use this account to top up your balance, check your spending and transactions and withdraw any remaining balance after the event.
We have provided simple instructions for setting up a Cashless account. You can find them under “Step-by-step guide to Cashless” in our FAQ.
I NEED HELP OR HAVE A QUESTION THAT HAS NOT BEEN ADDRESSED HERE. WHO CAN I CONTACT BEFORE, DURING OR AFTER THE EVENT?
We have our own crew who have a lot of experience with cashless systems and can answer all your questions.
You can reach us before the festival via the Cashless support email address: europecashless@rollingloud.com
We have set up a helpdesk at the event where you can get help directly.
The crew will be available again via the Cashless support email address after the festival.
CASHLESS: TOPPING UP
The RFID chip on your festival wristband serves as a digital wallet that you can use to pay at the event. You can top it up with money in various ways. Please note: Your chip is the only payment method at the festival!
What are the options for topping up the chip?
You have several options for topping up your Cashless account and your chip with money:
- RECOMMENDATION – Top up before the event via your Cashless login.
Set up your Cashless account in advance. This is the most convenient, easiest and, of course, free option!
All you need is the barcode number on your ticket. Then simply select the amount you want to top up, and pay. When you arrive at the festival, you will receive a festival wristband with an RFID chip after scanning your ticket. You can then get started straight away without having to queue at a top-up station.
- During the event
If you haven’t registered a Cashless account yet, that’s no problem: after scanning your ticket at the entrance, you will receive your festival wristband and chip. You can top it up at one of the many top-up stations on site.
- During the event, online
We have another practical feature for you: there is a QR code printed on your chip. You can scan it with your phone to get to a payment page. All you have to do then is enter the amount and the desired payment method, and voilà! Your chip has been topped up with new credit. This means you don’t have to queue at a top-up station, but your phone must be connected to the internet.
A tip:
You don’t have to register your RFID chip online, but we strongly recommend you do so. This is also very important in case you lose your festival wristband or want to reclaim unspent money after the event.
Create your Cashless account here
What is the minimum amount I have to top up and what is the maximum I can top up?
You don’t have to put money on your chip. This does not affect your access to the event. You can put a maximum of €1,000.00 on your festival wristband.
What payment methods can I use for topping up?
Online:
- PayPal
- Credit card
Self-service stations on site:
- Credit card
- EC card
ON THE FESTIVAL SITE:
WHERE CAN I GET MY FESTIVAL RFID WRISTBAND AND CHIP?
Upon arrival at the festival site, show your Ticketmaster ticket at one of our wristband exchange stations. You will then receive your festival wristband including your pre-activated RFID chip.
If you have already put money onto your festival wristband, it is immediately available, and you can get started straight away.
If you don’t have a Cashless account yet, we recommend that you create one here while you are still at home:
WHAT HAPPENS IF I LOSE MY FESTIVAL WRISTBAND OR MY CHIP STOPS WORKING DURING THE FESTIVAL?
If you have a problem with your chip, please go to the Cashless help desk as soon as possible. Our team will be able to help you.
If you already have a Cashless account, you can simply block the old chip and have your balance transferred to a new chip. If you haven’t registered online yet, you will need your festival ticket so the crew at the help desk can find you in the system.
HOW CAN I CHECK MY ACCOUNT BALANCE AND TRANSACTIONS AT THE EVENT?
You can check your balance at any bar or food stall once you have made a purchase. If you have registered a Cashless account, you can also check your balance at any time via your phone. Of course, you can also check your balance at any of the top-up stations on site.
You can also check your transactions at the Cashless help desk. Please only go there if you have a problem; otherwise use one of the other options.
WHAT SHOULD I DO IF THERE IS A MISBOOKING OR A PROBLEM AT THE BAR OR FOOD STALL?
If a booking problem occurs or something has been charged incorrectly, please contact the supervisor of the stand concerned. They will be able to help you and correct the error.
CASHLESS REFUND
How does the refund process work?
You can have your remaining balance refunded via your Cashless account shortly after the festival. Later refund applications must be made via email.
It is important that you keep the chip until you have received your refund.
This is how it works:
- After the event, you will receive an email that the refund of your remaining balance has now been approved.
- Log in to your Cashless account. Click on the “Withdraw” button under “Transactions” to have your remaining balance refunded.
- It will then take about two weeks for you to get your money back.
How long does it take to get a refund?
We process all requests immediately and try to issue refunds within two weeks.
SECURITY ASPECTS AND DATA PROTECTION
Is the Cashless system secure?
Weezevent is our partner and responsible for the Cashless system. They are an established cashless provider who look after hundreds of events throughout Europe every year. Your money is absolutely safe on the chip, and Weezevent adhere to all laws and data protection regulations.
You can find more information about our provider here:
Imprint: https://weezevent.com/de/impressum/
Website: https://weezevent.com/de/
Contact information: https://weezevent.com/de/kontakt/
Cashless T&Cs: https://weezevent.com/en-gb/terms-conditions-sale-weezpay/
WHAT HAPPENS TO MY DATA?
Every use of the chip, and therefore every top up or purchase, is recorded electronically. This means you are not completely anonymous. But you don’t need to worry about your personal data: The information on your Cashless account will of course remain private. the information on your Cashless account will of course remain private.
Data security is very important to us. We strictly adhere to all regulations and laws, including the GDPR, and do not share any data with partners or sponsors.
You can find our general privacy policy here: https://weezevent.com/en-gb/terms-conditions-sale-weezpay/
Will my movements during the event be monitored and evaluated using the chip?
No, the chips do not contain a GPS tracking system. It is just a payment system.
