Rolling Loud Europe

General Terms and Conditions of the Organiser

I General provisions

II Parking rules

III House rules of the festival site (infield)

IV Alternative dispute resolution for consumers


These general terms and conditions (“Rolling Loud Europe T&Cs”) apply to attendance of Rolling Loud Europe (“event”) and are applicable along with any applicable terms of use, see Rolling Loud Europe Terms of Use, to the use of the website [] and any general terms and conditions of our official ticket partners when purchasing tickets to the event.
In purchasing and possessing a ticket to the event, the relevant person accepts the applicability of the Rolling Loud EuropeT&Cs.
The event is organised by Live Nation, Austria GmbH, Alser Straße 21/91080 Vienna, Austria together with Rolling Loud, LLC, 7814 NE 4th Court, Suite #200, Miami, FL 33138 (collectively “we”, “us”, “organiser”).


1. Ticket purchasing
Tickets can only be purchased from Ticketmaster GmbH (see and Oeticket (CTS Eventim Austria GmbH, see The general terms and conditions of Ticketmaster GmbH (“Ticketmaster T&Cs”) and the general terms and conditions of CTS Eventim Austria GmbH (“Oeticket AGB”) apply exclusively to the handling of the ticket purchase. These are available at Ticketmaster T&Cs and Oeticket T&Cs. The Ticketmaster T&Cs and Oeticket T&Cs are an integral part of these general terms and conditions. In the event of a conflict between the Rolling Loud EuropeT&Cs and the Ticketmaster T&Cs or Oeticket T&Cs, the Rolling Loud Europe T&Cs will take precedence. Each customer is allowed to purchase a maximum of ten (10) tickets. Should the number of tickets ordered by a customer exceed ten (10), the organiser reserves the right to have the orders exceeding these limitations cancelled by the ticket provider.

2. Admission right / Age restriction
Attendees must be at least 16 years old to be admitted to the event.

3. Liability of the organiser
The organiser shall not be held liable for damage of any nature. This does not apply to damage that the organiser has caused deliberately or through gross negligence; to damage related to injury to life, body or health in cases of (simple) negligence of the organiser; and to a simple negligent breach of essential contractual duties by the organiser. Essential contractual duties are all duties whose fulfilment enables the proper performance of the contract in the first place and on whose adherence the attendee ordinarily relies and is entitled to rely.

In cases of simple negligent breach of essential contractual duties – except for injuries to life, body or health – the liability of the organiser is limited to the damage typical for the contract and foreseeable for the organiser on conclusion of the contract or on commission of the breach of duty. In this respect, the organiser is not liable for damage that is attributable exclusively to the area of risk borne by the attendee.

The above liability exclusions and limitations also apply to the liability of the organiser for the bodies, employees and agents of the same, and to the personal liability of the bodies, employees and agents of the organiser.

4. Entering and leaving the event site
Before entering the event site for the first time, the entry tickets required for this area will be fully validated. When leaving the premises during the event, attendees will receive an exit ticket or an exit wristband. To re-enter the event site, attendees must show either their undamaged exit ticket or their undamaged exit wristband together with the validated entry ticket; otherwise, there will be no entitlement to re-entry.  Alternatively, the organiser may decide to attach or give a wristband to attendees before they enter the event site for the first time. This replaces an exit ticket, and must be carried undamaged, together with the associated entry ticket, at all times during the event.
“Event site” means the site in its entirety, including the marked paths. “Festival site” means the audience area, which begins after the admission control to the stages (known as the “infield”).

5. Security checks
5.1 A security check, including a body check, is performed by the stewards on admission both to the event site and to the festival site for reasons of security and order as well as waste prevention. The organiser is entitled to refuse admission to the event if the attendee is carrying prohibited items or substances (see the house rules of the festival site) or if there is another risk to the health and safety of the attendee or other attendees (e.g. due to aggressive behaviour or if proof of admission entitlement is missing) or if the ticket used for entry has been invalidated or if the attendee is otherwise violating the Rolling Loud Europe T&Cs.

5.2 We reserve the right to also perform random security checks during the event in order to ensure the safety of the event.

5.3 If the attendee is at fault for being refused access to the event or for being removed from the event, there will be no claim to a refund of the ticket price.

5.4 We reserve the right to refuse access if an attendee refuses to leave behind items which in our reasonable assessment may endanger or disrupt other persons during the event or which are included on the list of prohibited items in the festival site house rules.
The organiser is not obliged to store the items and assumes no liability for their loss.

6. Image and sound recordings on the event site
6.1 Only small cameras and mobile phones with camera functionality are permitted on the festival site, subject to the condition that these are only intended for personal and not commercial use. In particular, therefore, SLR cameras, cameras with zoom lenses or with any type of video functionality are not permitted. Video cameras and audio recording devices of any kind, such as tape recorders, MP3 recorders and dictation devices are also prohibited.
The organiser may refuse the attendee entry to the event site if the attendee is unwilling to leave behind the prohibited devices. Section 5.4 applies accordingly.

6.2 All rights to audio and audio-visual recordings of the festival for purposes of commercial exploitation are reserved by the organiser. No-one may make, transmit and/or make publicly accessible such recordings for commercial purposes without the prior written consent of the organiser. In particular, this includes the distribution of such recordings directly via the internet.

7. Use of sound and image recordings
We will film, live stream and photograph the event and produce audio and audio-visual recordings thereof. In each case, this may include the audience. By entering the event site, the attendee irrevocably consents to the unpaid use of their image and voice for photographs, live broadcasts, transmissions and/or for image and/or sound recordings created by the organiser, their representatives or other third parties in connection with the event, and to their subsequent use in all present and future media (particularly such as in the form of sound and image storage media, and to their digital distribution e.g. on the internet). This means in particular that the attendee grants the organiser and its third-party contractual partners/licensees the right, not limited by time, location or content, to record the attendee’s images, voice, actions and/or statements in any form and configuration without the attendee’s special consent and to reproduce, transmit or make them publicly accessible and/or distribute them in another way in media of its choice for any commercial or non-commercial purposes. On and around the festival site, recordings may be made by the police or security personnel for the safety of attendees or the prevention of crime. By entering the festival site, the attendee hereby consents to this.

8. Exclusion of attendees
If good cause exists, particularly if the attendee commits criminal offences on the event site (e.g. assault, theft, drug dealing), lights fireworks or endangers other attendees (e.g. by crowd surfing or similar), then the organiser is entitled to exclude the attendee from the event. If the organiser exercises his right to exclude the attendee, then the attendee’s entry ticket loses its validity. There is no entitlement to re-admission or to a refund of the purchase price.

8a. Safety measures to protect the health of attendees in connection with Covid-19

8a.1 Covid-19, caused by the SARS-CoV-2 virus, is an infectious disease that can take a severe and potentially fatal course. There is a risk of transmission of Covid-19 in any environment where people congregate. This risk increases indoors and as the number of people increases. The World Health Organization (WHO) has indicated that the elderly and people with underlying medical conditions are at greater risk. For more information, visit the WHO website:

8a.2. We will take appropriate health protection measures based on our individual hygiene concept. We reserve the right to require, as a condition of admission to the event:

1. The provision of truthful contact details by each attendee to ensure contact tracing by the competent authorities in case of an infection;

2. The presentation or provision of a current (i.e. not older than 24h) negative test for an infection with the coronavirus SARS-CoV-2 (we reserve the right to request a PCR test) and/or proof of immunisation officially recognised by the Austrian authorities, in compliance with the applicable data protection regulations; and

3. Verification of a normal body temperature by taking temperature measurements from the attendee.

We are therefore entitled to refuse admission to the event without refund if an attendee does not meet the requirements listed in section 8a.2.a. to c., as well as in the event it transpires that an attendee is obliged to be isolated (quarantined) due to an official order or by law.
This also applies in the following cases, in which the relevant person is not allowed to participate in the event:

a. Any person who exhibits typical symptoms of a Covid-19 infection (e.g. new persistent cough, fever, loss of sense of taste or smell);

b. Any person with a proven, current Covid-19 infection.

8a.3 In addition, the applicable regulations and recommendations of the relevant authorities must be observed when conducting the event in order to prevent the transmission of SARS-CoV-2. All visitors are expected to comply with the regulation and recommendations and, where applicable, to follow the code of conduct, which may be sent to ticket purchasers at short notice before the event and posted on site. This may include the following measures:

1. Wearing a medical face mask covering the mouth and nose on the event premises and in the immediate area;

2. Adhering to hygiene rules (e.g., washing hands regularly), other instructions stated in the code of conduct, and instructions given by us and our event and security staff or the venue;

3. Participation in random temperature measurements, where applicable.

8a.4. In the event of non-compliance with the above measures, we are entitled to exclude the attendee concerned from the event.

8a.5. Attendees should visit the event website in good time before the event to find out more information about the protective measures.
However, despite the reasonable measures we have taken, the risk of transmission cannot be completely eliminated. When an attendee participates in an event, they bear the risk in connection with Covid-19 themselves. In this respect, our liability for damage is excluded. Section I.3 paragraph 1 remains unaffected.

9. Damage to hearing and health
The festival attendee is aware and agrees that music festivals constitute an environment with high noise levels, and that pyrotechnics, lasers, smoke machines, strobe lighting or other special effects may occur during some performances. The organiser is only liable for damage to hearing and other damage to health if he or his agents are guilty of intent or negligence or if there has been a culpable failure to fulfil a duty to maintain safety. The attendee should avoid proximity to the loudspeakers; corresponding barriers must be strictly respected. The use of hearing protection is strongly recommended, particularly when close to the stages. The event takes place outdoors. It is highly recommended that suitable clothing and shoes are brought to protect against possible adverse weather conditions.

10. Handling of entry tickets; prohibition of commercial resale / use
10.1 Entry tickets must be retained and are non-transferable after validation.
10.2 Prohibited Transfer: We sell tickets to attendees exclusively for private, non-commercial use. Any resale of tickets for commercial or business purposes is prohibited. Commercial ticket sales and the ticket sale business are reserved solely for us and our authorised ticket agents. In particular, customers may not: (a) publicly sell tickets or offer such for sale in an auction (e.g., on Ebay); (b) offer for sale or sell tickets on Viagogo, StubHub, Ticketbande; (c) offer or transfer tickets for sale at a price higher than the price paid, with a maximum of 15% markup permitted to cover transaction costs; (d) sell or give away tickets to commercial or trade resellers and/or ticket vendors; (e) use or allow tickets to be used or sold for commercial or trade purposes without our prior written consent e.g. for raffle, promotional, marketing purposes or as giveaway, or as part of an unauthorised hospitality or travel package.

10.3 Permitted Transfer: The private transfer of a ticket for non-commercial reasons, in particular in individual cases of illness or other inability of the customer to attend, is permitted, provided this does not constitute an unauthorised transfer as defined in section 10.2. In this case, the customer can only transfer the rights and obligations from the attendance contract to a third party by the third party entering into the attendance contract in the customer’s place, assuming all rights and obligations. Entering into the attendance contract in this way requires our consent, which is hereby granted under the following conditions: (a) the transfer is a permitted transfer as described in section 10.3 above, (b) the customer expressly notifies the new ticket holder of the applicability and content of these Rolling Loud EuropeT&Cs, and the new ticket holder agrees to the application of these Rolling Loud Europe T&Cs between him or her and us. The transfer of individual rights under the attendance contract is excluded if one of the conditions stated in (a) or (b) is not met.

10.4 Consequences of a prohibited transfer: A violation of the above conditions (sections 10.2-10.3) leads, subject to the imposition of a contractual penalty in accordance with section 10a, to the loss of the right of access without compensation, i.e. in this case, the ticket loses its validity and the organiser is entitled to withdraw the ticket as well as other access authorisations without compensation.

10.5 We do not provide reprints (e.g. in the event of loss of tickets). If the ticket has been altered and destroyed in whole or in part, we are entitled to invalidate it.

10.6 Unless expressly stated otherwise during the ordering process, tickets can only be cancelled in the event of cancellation or postponement of the event. Section 12.5 remains unaffected.

10a. Contractual Penalty
10a.1 Requirements: In the event of a culpable breach of these Rolling Loud Europe T&Cs, in particular of one or more provisions in sections 10.2 (a), (b), (c), (d), or (e) or 10.3 (a) or (b), we shall be entitled, in addition to the other measures and sanctions possible under these Rolling Loud Europe T&Cs, and any claims for damages, to impose a contractual penalty on the relevant seller, to be determined by us at our reasonable discretion, the reasonableness of which may be reviewed by the competent court in the event of a dispute.

10a.2 Amount: The amount of the contractual penalty shall be determined in particular by taking into account the number and intensity of the breaches, the type and degree of fault (intentional or negligent), efforts and successes of the customer or ticket holder with regard to compensation for damage, the question of whether and to what extent a repeat offender is involved and, in the case of unauthorised resale of tickets, the number of tickets offered, sold, transferred or used as well, as any revenues or profits generated by the resale.

11. Attendee arrival / parking / allocation of parking spaces
The attendee is responsible for their journey to the event and parks their vehicle at their own risk. Parking in unmarked areas is prohibited and will be prosecuted; vehicles may only be parked in designated parking areas or car parks. In these parking areas, the road traffic regulations apply (StVO). Escape and rescue lanes must be kept clear of any obstructions – especially parking cars – at all times. Cars parked outside of designated parking areas or blocking escape and rescue lanes will be towed away without prior notice. The towing fees will be charged to the person responsible for the obstruction. In addition, the Parking Rules in part II of these Rolling Loud EuropeT&Cs apply.

12. Cancellation / postponement / programme changes
12.1 The event may be cancelled by the organiser, without grounds, up until the beginning of the event. Please check our website in good time before travelling to the event in order to see whether the event is taking place as scheduled.

12.2 Programme changes can also occur at festivals. In the event of the cancellation of individual artists or groups of artists, the organiser will endeavour to find an appropriate replacement; attendees have no entitlement to claims due to cancellation of individual artists or groups of artists. Admission to event areas with a limited capacity is granted only within the scope of the officially approved audience capacities. If the admission volume is full, then the organiser may restrict admission temporarily, without this giving rise to a claim to a partial refund.

12.3 Our liability in the event of a cancellation prior to the beginning of the event, a postponement, or other material changes to the event is limited to the refund of the face value of the entry ticket. Personal arrangements made by the ticket holder, including for travel and accommodation in conjunction with the event, are made at the ticket holder’s own cost and risk. In such cases, we are not liable beyond refunding the face value of the entry ticket, and in particular not for futile expenses incurred. The exceptions under section I.3 apply accordingly to these limitations of liability.

A material change is when a change occurs which makes the event a materially different event than that which can be reasonably expected by the purchaser of a ticket. A change of artists in the line-up of the event does not constitute a material change in this sense.

12.4 Should the event be postponed, or a material change occur, the ticket price can only be refunded if we or, where appropriate, our ticket partners receive the refund request (and the return of the ticket, where appropriate) in good time. We must receive such refund requests no later than 24 hours prior to the start of the alternative event, or the materially changed event, as the case may be.

12.5 If the event is cancelled, curtailed or postponed due to circumstances that are outside of the organiser’s reasonable control (e.g. force majeure), the attendee’s right to withdraw from the contract is excluded. In the event of cancellation or curtailment, the organiser will schedule a new date for the event insofar as and as soon as possible and reasonable. If the event is postponed or –- in the case of cancellation or curtailment – rescheduled, tickets will remain valid for the postponed or rescheduled event.

13. Closure/clearance of areas
For security reasons, the organiser may temporarily or completely clear and close individual areas of the event site, without this giving rise to a claim to a partial refund of the ticket price. The related instructions of the organiser, or the instructions of persons or companies contracted by the organiser, must be followed immediately to prevent danger to life and limb.

14. Weather conditions
In principle, the concert will take place in any weather. However, the organiser reserves the right to interrupt or cancel the event at any time in the case of danger to attendees because of the weather. In the event of a corresponding interruption to the event, the attendee shall have no claims to a full or partial refund of the ticket price.

15. Notices / instructions
Also applicable are the current notices and the instructions of the on-site stewards as well as the current information on the organiser’s official homepage and the official festival app (where available).

16. Changes to the Rolling Loud Europe T&Cs
We reserve the right to change, supplement, replace or otherwise modify the Rolling Loud Europe T&Cs with immediate effect at any time. When making changes, we will take the interests of users into appropriate consideration.

If we change the Rolling Loud Europe T&Cs, we will inform you of this on the Rolling Loud Germany website. The changed Rolling Loud Germany T&Cs will become effective six (6) weeks after this notification for all tickets purchased prior to the change, unless you object to the change within six weeks following the notification. Attendance of the event following the expiry of this period of six (6) weeks without objection will be deemed to constitute your consent to the changed Rolling Loud Europe T&Cs.

17. Severability clause
Should any clause of these Rolling Loud Europe T&Cs be or become invalid, the remaining clauses of the terms and conditions will remain expressly unaffected. Where applicable, the invalid clause will be replaced by a valid provision which the parties, acting in good faith, would have agreed if they had known that the provision concerned was invalid and which most closely approximates the economic purpose originally pursued by the invalid provision.


1. Applicability of the parking rules
The parking rules apply to all parking areas shown on the maps and to the roads and paths belonging to the event site (maps will pe published in due time before event at By purchasing the entry ticket and/or entering the site, the attendee submits to these parking rules. The use of the parking areas is included in the ticket price for the festival site.

2. Orders from stewards and security staff
The orders of stewards and security staff must be followed; they apply in addition to these provisions.

3. Applicability of the Austrian Road Traffic Act / use of the parking areas
The Austrian Road Traffic Act (StVO) applies on the entire event site and in the parking areas. Vehicles must be driven at walking speed at all times in the area of the event site and parking areas. Only vehicles with a total authorised weight up to max. 3.5t may be parked in the parking areas. Parking in unmarked areas is prohibited and will be prosecuted; vehicles may only be parked in approved parking areas or car parks. Vehicles parked outside marked parking areas or causing an obstruction on roadways or in rescue lanes may be towed away without warning. The towing fees will be charged to the person responsible for the obstruction.
There is no entitlement to being granted a specific parking area within the category booked. Parking areas are opened as required and allocated to attendees by stewards. Escape and rescue lanes must be kept clear of any obstructions at all times.

4. Termination of parking permits
A parking permit will be cancelled if the parked vehicle is uninsured and/or subject to compulsory deregistration and/or has no official number plate with a valid inspection tag and/or the vehicle has been parked with a leaking tank/engine or in an unroadworthy condition or in a condition that could pose a hazard.

5. No monitoring of car parks
The vehicles parked in the car parks are not monitored. Vehicles are parked at the owner’s risk. Stewards are employed for marshalling and for checking access authorisations, not for vehicle monitoring.

6. Liability of the organiser
The organiser is generally not liable for damage due to theft or damage to the vehicles parked in the car parks. The organiser is generally not liable for damage and losses incurred by the user and attendee due to burglary, theft, fire, natural phenomena, or other incidents. The liability limitations in this section 6 are subject to the restrictions according to the provision in section I. 3 (liability of the organiser) of the Rolling Loud Europe T&Cs. Valuables can be deposited in lockers in the left luggage office for a fee. The organiser is not liable for items deposited in the lockers.

7. Rescue lanes
Ground markings or other signage of the escape routes and rescue lanes must be observed. They must be kept clear under all circumstances.

8. Prohibition of animals
Animals may not be brought into parking areas.

9. Exclusion from the event
Failure to comply with the parking rules may result in temporary or complete exclusion from the entire event.

10. Other instructions/information
The current notices and the instructions of the on-site stewards as well as the current information on the official homepage and the official festival app apply in addition to the parking rules.


1. Applicability of the house rules / festival site
“Festival site” means the audience area, which begins after the admission control to the stages (known as the “infield”). By purchasing a festival ticket and/or entering the site, the attendee submits to these house rules in section III of the Rolling Loud EuropeT&Cs.

2. Orders of security staff and public officials
The orders of public officials and/or security staff employed by the organiser must be followed at all times without reservation.

3. Entry to the festival site
Entry to the festival site is only permitted with either a valid entry ticket or with an attached, undamaged festival wristband accompanied by the associated entry ticket or with a valid festival pass.

4. No entry for conspicuous attendees
Attendees who are obviously drunk or similarly conspicuous are not entitled to enter the festival site.

5. Security checks / prohibited and permitted items
On entry to the festival site, a search (body check) for prohibited items is conducted on all persons. Prohibited items include:

a. All bags, rucksacks and suitcases with the exception of the explicitly permitted bags (see permitted items)

b. Food, drinks and fluids of any kind

c. Helmets, masks, face coverings (except for standard face masks for hygienic purposes)

d. Firearms, side arms and other weapons of any kind

e. Saws, axes, hatchets and similar tools

f. Fireworks, sparklers and other pyrotechnic items of any kind (incl. flares)

g. Chairs, seats and other informal or improvised seating arrangements (e.g. polystyrene cubes)

h. RECORDING DEVICES: professional audio, photographic and video equipment is prohibited

i. Notebooks, tablets and computers

j. Laser pointers

k. Bulky items of all types e.g. ladders, chairs, flag poles, umbrellas, camping equipment, selfie sticks.

l. Drugs and illegal substances of any kind

m. Glass bottles, gas bottles, deodorant spray, hairspray

n. Drums, vuvuzelas and other mechanical or electronic devices that generate noise

o. Studded belts, chains, chains on wallets, collars

p. Inline skates, roller skates, skateboards

q. Bicycles, pushchairs and buggies

r. Texts, images and other materials with discriminatory, hateful, obscene, pornographic and/or racist content, or content indicative of a violation of third-party rights to the protection of personality.

Carrying the above items may result in rejection of the attendee and exclusion of the attendee from the event; items under figures 5. a, c, h, i that are carried may, subject to a charge, be deposited at storage sites (containers or lockers) which are limited in number and capacity. The organiser assumes no liability for the loss of items from the storage sites. The remaining prohibited items may not be deposited at the storage sites (containers or lockers).

Permitted items include:
a. Wallet / purse
b. Keys
c. Small belt pouches and bum bagsd. Small handbags up to DIN A4 size
e. Bags made of clear plastic, clear vinyl or clear PVC, which do not exceed 44cm high x 37cm wide x 30cm tall in size
f. Mobile telephones
g. Empty, collapsible drink bottles
h. Disposable cameras
i. Pocket cameras
j. Small necklaces
k. Small power banks
l. Bottle of hand disinfectant up to 50ml

There are free-of-charge drinking-water taps available on the festival site.

6. Escape routes
Escape routes and steps must be kept free at all times, may not be used as seating and must be crossed quickly.

7. Prohibition of animals
Animals are not allowed on the festival site.

8. Liability of the organiser / lockers
The organiser is not liable for damage and losses incurred by the user and attendee due to burglary, theft, fire, natural phenomena or other incidents. The restrictions in section I. 3 of the Rolling Loud Europe T&Cs (liability of the organiser) apply accordingly to these liability limitations. Valuables can be deposited in lockers (if available). The organiser is not liable for items deposited in the lockers (if available).

9. Handling of waste
During the event, waste must be disposed of in the bins and containers provided for this purpose.

10. Protection of children and young people
Please note that entry is only permitted for children / young people aged 16 years and over. The most recent version of the Lower Austrian Youth Protection Act applies. The security staff have been asked

11. Use of the toilets
Urinating outside of the toilets and facilities provided for this purpose is not permitted.

12. Vandalism
Wanton damage to any items or equipment is prohibited and will be prosecuted as vandalism.

13. Prohibition of accessing certain areas
Accessing and climbing ramparts, scaling fences, lampposts, buildings, junction boxes, sanitary stations, portable toilets and other infrastructure facilities on the entire event site is prohibited.

14. Unauthorised presence on the event site
Persons present on the enclosed event site without authorisation will be reported for obtaining services by deception (§ 149 StGB) and for trespass (§ 109StGB).

15. Consideration requirement
Consideration must be shown towards other festival attendees.

16. Exclusion from the event
Failure to comply with the house rules may result in complete exclusion from the event. Exclusion from the event will result in invalidation of your entry ticket. There is no entitlement to re-admission or to a refund of the purchase price.

17. Ban on endangering other attendees
Any behaviour that endangers other attendees – particularly “crowd surfing”, the “circle of death”, “pogo dancing” or lighting fireworks (including flares) – is strictly prohibited and will result in exclusion from the event.


1. If the purchaser is the consumer and has purchased their ticket online, then the organiser advises that, from 15 February 2016, the European Commission has provided a platform for online dispute resolution here: The email address of the organiser is:

2. If the attendee has not purchased their ticket online, then the organiser advises that he is unwilling to participate in dispute resolution proceedings in accordance with the Austrian Alternative Dispute Resolution Act.

3. A consumer is any natural person who purchases a ticket for purposes that are predominantly attributable to neither their commercial nor their independent professional activity.

Last updated: 22 November 2023