FAQ
General
Tickets
TICKETMASTER You can reach Ticketmaster customer service daily from 10 a.m. to 6 p.m. by calling 0043 (0) 1 - 25 30 555.
OE-TICKET You can make a wheelchair booking by contacting oeticket customer service. They are available daily from 10 a.m. to 7 p.m. via telephone on +43 1 96096 202 or via email at rollstuhlinfo@oeticket.com.
If you bought your ticket via Ticketmaster, you can find more information on Mobile Tickets here.
Your tickets will only be available in the OETICKET app on your smartphone. Transferring tickets (OETICKET.Pass) in theOETICKET app will be possible in good time before the event.
You can easily transfer tickets to friends. To do so, log in to your Ticketmaster account, click on the order number and then use the Ticket Transfer button next to your tickets.
Ticket can also be transferred from the start of the presale without the ticket being visible.
HOW DOES TICKET TRANSFER WORK?
- Log into your Ticketmaster account.
- Select the ticket you want to transfer.
- Enter the name and email address of your friend.
- Your friend must now accept the ticket transfer via email.
- If the transfer was successful, then the ticket will be visible in your friend’s Ticketmaster account.
IF YOU BOUGHT YOUR TICKET FROM OE-TICKET:
Your tickets will only be available in the OETICKET app on your smartphone. Transferring tickets (OETICKET.Pass) in the OETICKET app will be possible in good time before the event.
You can transfer your tickets for ROLLING LOUD EUROPE to your friends. As soon as transferring has been activated, register for this in your OETICKET account in the OETICKET app. In “My events”, tap on the order and select the tickets you want to transfer. Then follow the instructions.
Information
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Getting to the Festival
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For example, you must not:
- consume alcohol or generate noise causing a nuisance to others which could otherwise be avoided
- pitch tents, erect pavilions or mobile homes or sleep in green spaces
- pollute green spaces or their facilities, particularly by throwing things away or leaving them behind
Rules and Security Information
There will be no exceptions to this!
Please understand that this measure is designed to protect everyone. This helps with the thorough entry checks and searches, as does attendees arriving on time at the entry to the festival site.
- Clear bags up to 44 x 37 x 30 cm
- Bumbags, handbags, small rucksacks under A4 size
- Empty tap-water bags up to 0.5 litres
- Pocket cameras, disposable cameras
- Deodorant, perfume (including glass)
- Small powerbanks, batteries
- Walking aids
- Wheelchairs
- Medication
- Flags and placards (no discriminatory or provocative text) up to size A3
- Blankets, towels
- Bags and rucksacks larger than A4 size
- PET or glass bottles
- Tetrapaks of all sizes
- Glass (except perfume)
- Cans
- Reusable bottles (Tupperware, Thermos flasks)
- Tupperware for food
- Food and drinks brought by you
- Umbrellas of all sizes
- Cameras with interchangeable lenses
- GoPros
- Tablets
- Sound recording devices
- Selfie sticks
- Noisemakers of all kinds
- Loudspeakers Bulky items (ladders, suitcases, scooters, stools, armchairs etc.)
- Scooters, skateboards, hoverboards, mopeds, inline skates)
- Helmets, disguises
- Spray guns
- Inflatable animals
- Laser pointers
- Weapons (knives, firearms, alarm guns etc.)
- Slingshots
- Shishas
- Fireworks, sky lanterns, pyrotechnics
- Animals (except for guide and support dogs)
- Drones
- Drugs, illegal substances of any kind
- Flag poles
- Studded belts, large chains
- Bicycles, pushchairs and buggies
Empty, collapsible drink bottles up to a volume of 0.5 litres are permitted. There are water taps in all sanitary facilities that can be used to fill up with drinking water. There are also additional drinking-water points on the festival site. You can use these to fill up your collapsible water bottles. No food or drinks may be brought onto the festival site.
Security personnel are required to check compliance.
Young people between the ages of 16 and 17 are not required to provide proof of permission from a parent or guardian. The most recent version of the Lower Austrian Youth Protection Act applies.
Please directly contact the medical service / security personnel on site or at the campsite administration points/ticket offices without delay, stating what help is required (accident, fire).
In an emergency, you must state the location number
Rescue | 144 |
Police Fire brigade | 133 122 |
Who is reporting the incident? | Name and location |
Where has it happened? | Exact description of the incident location |
What has happened? | Nature of emergency, number of casualties |
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