FAQ

General

Rolling Loud Europe takes place from Friday, 5 July to Sunday, 7 July 2024.
Rolling Loud Europe 2024 is an open-air festival. It takes place on the grounds of the Magna Racino in Ebreichsdorf, near Vienna.
You can find all confirmed bands on our website and the socials. If you want to get regular news about Rolling Loud Europe, you can subscribe to our newsletter here and / or connect with our socials. instagram.com/RollingLoud.eu facebook.com/RollingLoud.eu twitter.com/RollingLoud youtube.com/c/rollingloud europe.rollingloud.com

Tickets

Tickets for Rolling Loud Europe 2024 are available via our ticket partners Ticketmaster and OE-Ticket. We strongly advise you not to purchase tickets via dubious and questionable third-party providers. These tickets are often offered at inflated prices or are counterfeits. As the organisers of Rolling Loud Europe, we support the campaign “Nein! Zum Schwarzmarkt” (“Say ‘no!’ to the black market”), so we ask you to always purchase your tickets from the known presale agents or the official ticketing partners and not via other providers.
You can find all the details about the ticket categories here. All price categories are limited and only available while stocks last.
Rolling Loud Europe offers barrier-free access, barrier-free toilets and parking spaces for wheelchair users. Tickets for wheelchair users and the severely disabled with carers are available at the above ticket partners.

TICKETMASTER You can reach Ticketmaster customer service daily from 10 a.m. to 6 p.m. by calling 0043 (0) 1 - 25 30 555.

OE-TICKET You can make a wheelchair booking by contacting oeticket customer service. They are available daily from 10 a.m. to 7 p.m. via telephone on +43 1 96096 202 or via email at rollstuhlinfo@oeticket.com.
Mobile Tickets are tickets that are directly linked to your account with the ticket provider. The tickets will be available via your account a few days before the festival.

If you bought your ticket via Ticketmaster, you can find more information on Mobile Tickets here.
If you bought your ticket via OETICKET, you can find more information on the OETICKET.Pass here.

Your tickets will only be available in the OETICKET app on your smartphone. Transferring tickets (OETICKET.Pass) in theOETICKET app will be possible in good time before the event.
At Rolling Loud Europe, your smartphone is your ticket: just log into your account with the ticket provider on your phone and show the barcode at the entrance to Rolling Loud Europe for it to be scanned.
With Ticketmaster, you have the option to buy tickets for multiple people and to transfer them to your friends free of charge via Ticketmaster’s Ticket Transfer service. In order for each attendee to gain access to the festival site, each ticket must be transferred to each individual via Ticket Transfer.
IF YOU BOUGHT YOUR TICKET FROM TICKETMASTER:

You can easily transfer tickets to friends. To do so, log in to your Ticketmaster account, click on the order number and then use the Ticket Transfer button next to your tickets.

Ticket can also be transferred from the start of the presale without the ticket being visible.

HOW DOES TICKET TRANSFER WORK?
  1. Log into your Ticketmaster account.
  2. Select the ticket you want to transfer.
  3. Enter the name and email address of your friend.
  4. Your friend must now accept the ticket transfer via email.
  5. If the transfer was successful, then the ticket will be visible in your friend’s Ticketmaster account.


IF YOU BOUGHT YOUR TICKET FROM OE-TICKET:

Your tickets will only be available in the OETICKET app on your smartphone. Transferring tickets (OETICKET.Pass) in the OETICKET app will be possible in good time before the event.

You can transfer your tickets for ROLLING LOUD EUROPE to your friends. As soon as transferring has been activated, register for this in your OETICKET account in the OETICKET app. In “My events”, tap on the order and select the tickets you want to transfer. Then follow the instructions.

Information

If you want to get regular news about Rolling Loud Europe, you can subscribe to our newsletter and / or connect with our socials.

instagram.com/RollingLoud.eu

facebook.com/RollingLoud.eu

twitter.com/RollingLoud

youtube.com/c/rollingloud

europe.rollingloud.com

Getting to the Festival

Each festival ticket entitles the holder to use the Austrian rail service, ÖBB, between Vienna Meidling and Ebreichsdorf station. In addition, a shuttlebus service will operate from Ebreichsdorf station to the festival site. Please follow the signs at the railway stations and the instructions of security staff and give yourself a stress-free journey to the festival site.
The Racino site in Ebreichsdorf is located on the southeast A3 motorway. From the north, we recommend taking the A3 to the “Ebreichsdorf Nord” exit, from the south the E59 and the “Baden” exit via Oberwaltersdorf as well as the A3 to the “Ebreichsdorf West” exit. Please follow the instructions of the staff on site and the signposting so you can be directed to the designated areas as quickly as possible.
If you are travelling by motorcycle, we recommend taking the “Ebreichsdorf West” exit from both directions. The designated parking areas can then be accessed via the B210.
A taxi zone will be set up at the festival site.
There will be a separate drop-off / pick-up area for you. An area south of the festival entrance is available for this purpose, which can be accessed at any time via Magna-Racino-Allee from the south and exited again in the same way. In addition, the car parks can be used at any time for drop-off and pick-up.
You can travel to the festival by coach. Coach parking spaces are available on site.
Shuttles are provided from Vienna and other Austrian cities. Tickets can be booked in advance or on site. More details will follow shortly here and in our newsletter. If you would like to get regular news about Rolling Loud Europe, you can subscribe to our newsletter here.
Existing cycle paths can be used to get to the festival by bicycle. Separate bicycle parking spaces will be provided near the event site.
Pedestrians can use existing footpaths. The designated routes will be signposted in the area surrounding the event. We kindly ask you to stick to these.
Stay on the marked foot and vehicle paths to / from the festival site. Residents must not be hindered, endangered or harmed when going about their everyday lives.

For example, you must not:
  • consume alcohol or generate noise causing a nuisance to others which could otherwise be avoided
  • pitch tents, erect pavilions or mobile homes or sleep in green spaces
  • pollute green spaces or their facilities, particularly by throwing things away or leaving them behind

Rules and Security Information

Our security arrangements consist of a number of measures and security-related procedures developed, agreed and implemented together with the police and the relevant security authorities. We have also shared ideas with other festivals and coordinated our approaches. However, we also need the help of all our festivalgoers! The better you stick to the rules and regulations, the quicker and more effective the checks at the entrances to the festival site will be. We therefore ask you to strictly follow our detailed security information. It is essential – and in your own interests – that you follow the instructions of the stewards and the police. You will recognise stewards by their colour-coded vests. They are also a point of contact for questions or problems!
Rolling Loud Europe will feature an Awareness Team, offering easily accessible support. Victims of (sexual) violence, assaults, threatening situations, disorientation or panic can contact the Awareness Team at any time. The support they offer is not only available to victims of specific offences, but also to people who become disoriented and / or have consumed too much alcohol. You do not have to have been affected yourself: you can also get help on behalf of friends or others. Please contact our staff if you need help. It doesn’t matter if they work in security, catering or merch; they will pass on your request and get you to a safe location.
Anyone entering the festival site will be required to undergo a body check for prohibited items. Here and in the house rules you can find information about what items are permitted and prohibited on the festival site.
Aside from personal clothing, permitted items are only allowed on the festival site when carried in a belt or bumbag, a small handbag up to a size of DIN A4 or a see-through rucksack/clear bag up to a size of 44cm high x 37cm wide x 30cm deep.



 There will be no exceptions to this!

Please understand that this measure is designed to protect everyone. This helps with the thorough entry checks and searches, as does attendees arriving on time at the entry to the festival site.
  1. Clear bags up to 44 x 37 x 30 cm
  2. Bumbags, handbags, small rucksacks under A4 size
  3. Empty tap-water bags up to 0.5 litres
  4. Pocket cameras, disposable cameras
  5. Deodorant, perfume (including glass)
  6. Small powerbanks, batteries
  7. Walking aids
  8. Wheelchairs
  9. Medication
  10. Flags and placards (no discriminatory or provocative text) up to size A3
  11. Blankets, towels
  1. Bags and rucksacks larger than A4 size
  2. PET or glass bottles
  3. Tetrapaks of all sizes
  4. Glass (except perfume)
  5. Cans
  6. Reusable bottles (Tupperware, Thermos flasks)
  7. Tupperware for food
  8. Food and drinks brought by you
  9. Umbrellas of all sizes
  10. Cameras with interchangeable lenses
  11. GoPros
  12. Tablets
  13. Sound recording devices
  14. Selfie sticks
  15. Noisemakers of all kinds
  16. Loudspeakers
  17. Bulky items (ladders, suitcases, scooters, stools, armchairs etc.)
  18. Scooters, skateboards, hoverboards, mopeds, inline skates)
  19. Helmets, disguises
  20. Spray guns
  21. Inflatable animals
  22. Laser pointers
  23. Weapons (knives, firearms, alarm guns etc.)
  24. Slingshots
  25. Shishas
  26. Fireworks, sky lanterns, pyrotechnics
  27. Animals (except for guide and support dogs)
  28. Drones
  29. Drugs, illegal substances of any kind
  30. Flag poles
  31. Studded belts, large chains
  32. Bicycles, pushchairs and buggies
Texts, images and other materials with discriminatory, hateful, obscene, pornographic and/or racist content, or content indicative of a violation of third-party rights to the protection of personality.

Any behaviour that endangers other attendees – particularly “crowd surfing”, the “circle of death”, “pogo dancing” or setting off fireworks (including flares) – is strictly prohibited and will result in ejection from the event.
We ask for your heightened awareness and vigilance. If you notice anything suspicious, please contact the stewards or the police without delay.

We offer a variety of food and beverages at Rolling Loud Europe. You are prohibited from bringing glass containers of any kind, canisters, glass bottles, cans, PET bottles and / or other drinking containers, your own groceries, food and / or drinks, hard packaging, cool bags or other heavy containers onto the event site.

Empty, collapsible drink bottles up to a volume of 0.5 litres are permitted. There are water taps in all sanitary facilities that can be used to fill up with drinking water. There are also additional drinking-water points on the festival site. You can use these to fill up your collapsible water bottles. No food or drinks may be brought onto the festival site.

 
There are free drinking water points at all sanitary facilities on the festival site. You can use these to fill up your collapsible water bottles.
Please note that entry is only permitted for children / young people aged 16 years and over, without exception. No admission under the age of 16, even if accompanied by an adult or authorised by a parent.

Security personnel are required to check compliance.

Young people between the ages of 16 and 17 are not required to provide proof of permission from a parent or guardian. The most recent version of the Lower Austrian Youth Protection Act  applies.
Paramedics will be on duty on the festival site.

Please directly contact the medical service / security personnel on site or at the campsite administration points/ticket offices without delay, stating what help is required (accident, fire).

In an emergency, you must state the location number
Rescue 144
Police Fire brigade 133 122
Who is reporting the incident? Name and location
Where has it happened? Exact description of the incident location
What has happened? Nature of emergency, number of casualties
We are working on a noise protection plan in coordination with the local authorities. When attending concerts, there may be a risk of possible hearing and health damage due to the sound volume. The use of hearing protection is recommended, especially near the stages.
Photography for private use is permitted. Only pocket cameras and mobile phones with camera functionality are permitted on the site. Cameras with interchangeable lenses are not allowed. Video cameras and audio recording devices of all kinds, such as tape recorders, MP3 recorders and dictation devices are also prohibited. Recordings of any kind are prohibited without explicit permission from the organiser / artist.
Animals are not permitted on site, with the exception of guide and support dogs.
We will also provide information via the following media about changes in the weather and any emergency measures that become necessary:

instagram.com/RollingLoud.eu

facebook.com/RollingLoud.eu twitter.com/RollingLoud

youtube.com/c/rollingloud

europe.rollingloud.com
Please contact us at infoeurope@rollingloud.com.