NEWS

FAQ

Lost & Found

Please contact lostandfoundrollingloudeurope@gmail.com with the subject "Lost & Found - Rolling Loud Europe" with a detailed description of the item you have lost and your contact details. The team will get back to you as soon as possible.

General

Rolling Loud Europe takes place from Friday, 5 July to Sunday, 7 July 2024.

From 09:00 a.m.: Wristband Issue / Ticket Swap
11:30 a.m.: Early Entry (Ga+, VIP, Munchies)
12:30 p.m.: General Doors Open
Rolling Loud Europe 2024 is an open-air festival. It takes place on the grounds of the Magna Racino in Ebreichsdorf, near Vienna.
You can find all confirmed bands in our festival app, on our website and the socials. If you want to get regular news about Rolling Loud Europe, you can subscribe to our newsletter here and / or connect with our socials.

APP
APPLE: https://apps.apple.com/de/app/rolling-loud-europe/id6479706359

ANDROID: https://play.google.com/store/apps/details?id=com.rollingloudeurope&hl=en_US

SOCIALS
instagram.com/RollingLoud.eu

facebook.com/RollingLoud.eu

twitter.com/RollingLoud

youtube.com/c/rollingloud

europe.rollingloud.com
From 09:00 a.m.: Wristband Issue / Ticket Swap
11:30 a.m.: Early Entry (Ga+, VIP, Munchies)
12:30 p.m.: General Doors Open

Tickets

Tickets for Rolling Loud Europe 2024 are available via our ticket partners Ticketmaster and OE-Ticket. We strongly advise you not to purchase tickets via dubious and questionable third-party providers. These tickets are often offered at inflated prices or are counterfeits. As the organisers of Rolling Loud Europe, we support the campaign “Nein! Zum Schwarzmarkt” (“Say ‘no!’ to the black market”), so we ask you to always purchase your tickets from the known presale agents or the official ticketing partners and not via other providers.
You can find all the details about the ticket categories here. All price categories are limited and only available while stocks last.
Rolling Loud Europe offers barrier-free access, barrier-free toilets and parking spaces for wheelchair users. Tickets for wheelchair users and the severely disabled with carers are available at the above ticket partners.

TICKETMASTER You can reach Ticketmaster customer service daily from 10 a.m. to 6 p.m. by calling 0043 (0) 1 - 25 30 555.

OE-TICKET You can make a wheelchair booking by contacting oeticket customer service. They are available daily from 10 a.m. to 7 p.m. via telephone on +43 1 96096 202 or via email at rollstuhlinfo@oeticket.com.
Mobile Tickets are tickets that are directly linked to your account with the ticket provider. The tickets will be available via your account a few days before the festival.

If you bought your ticket via Ticketmaster, you can find more information on Mobile Tickets here.
If you bought your ticket via OETICKET, you can find more information on the OETICKET.Pass here.

Your tickets will only be available in the OETICKET app on your smartphone. Transferring tickets (OETICKET.Pass) in theOETICKET app will be possible in good time before the event.
At Rolling Loud Europe, your smartphone is your ticket: just log into your account with the ticket provider on your phone and show the barcode at the entrance to Rolling Loud Europe for it to be scanned.
With Ticketmaster, you have the option to buy tickets for multiple people and to transfer them to your friends free of charge via Ticketmaster’s Ticket Transfer service. In order for each attendee to gain access to the festival site, each ticket must be transferred to each individual via Ticket Transfer.
IF YOU BOUGHT YOUR TICKET FROM TICKETMASTER:

You can easily transfer tickets to friends. To do so, log in to your Ticketmaster account, click on the order number and then use the Ticket Transfer button next to your tickets.

Ticket can also be transferred from the start of the presale without the ticket being visible.

Important! If you have purchased tickets for several people, you will first find them all in your Ticketmaster account and must purchase them by Thursday July 4th. transfer to your friends at 10:00 a.m.!

HOW DOES TICKET TRANSFER WORK?
  1. Log into your Ticketmaster account.
  2. Select the ticket you want to transfer.
  3. Enter the name and email address of your friend.
  4. Your friend must now accept the ticket transfer via email.
  5. If the transfer was successful, then the ticket will be visible in your friend’s Ticketmaster account.


IF YOU BOUGHT YOUR TICKET FROM OE-TICKET:

Your tickets will only be available in the OETICKET app on your smartphone. Transferring tickets (OETICKET.Pass) in the OETICKET app will be possible in good time before the event.

You can transfer your tickets for ROLLING LOUD EUROPE to your friends. As soon as transferring has been activated, register for this in your OETICKET account in the OETICKET app. In “My events”, tap on the order and select the tickets you want to transfer. Then follow the instructions.

Information

SafeBOX – LOCKER

Enjoy the Rolling Loud to the fullest without worrying about your valuables - by using the lockers inside the Safebox!

The lockers where you can lock in your valuables are located next to the Ticket SWAP outside the Dome before the main entrance. Opening times are from 08:30 a.m. to 03:00 a.m. at each showday.

They are available in two sizes both including a socket inside the locker to charge your mobiles during the event.

The pre-booking is closed already, you can check and book on site if lockers are still available!

Camping Information

You will need a separate, pre-purchased camping ticket per person to use the Rolling Loud Europe camping area.

Buy Camping Tickets here >>
  • Short walk: Just 5 minutes from camper car park to the festival site
  • Easy to get back: the option to return to camp now and then (remember the queues when re-entering).
  • Stress-free: Relax at the campsite and enjoy the festival.
The campsite is located in an exclusive, closed-off area near the festival site. Overview
  • Please bring your own tents and take them with you after the festival – this helps the environment and saves you money!
  • Showers (free of charge, opening times: 11 p.m. – 11 a.m.)
  • Mobile toilets
  • Your own ticket-swap point at camping check-in
  • Walking distance from car to camper parking site: approx. 5 mins
  • Walking distance from the campsite to the festival site: approx. 5 mins
All campsites are only accessible on foot. Luggage can only be unloaded in the parking areas. The displayed parking and campsite rules apply. More information here.
Taking the E59, and the Baden exit, or the A3, and the Ebreichsdorf West exit, will get you on the B210 towards Magna Racino. Follow the signs on Magna-Racino-Allee and turn left after the dog training school. Use the signs to get to the camping site.
Camping areas open from noon Thursday 04 July 2024 and can be accessed by all camping tickets holders.

All camping areas close on Monday 08 July 2024 at 12pm.

The earliest you can depart from the camper parking site is 3 a.m. daily.
4 July 2024: 12 p.m. (midday) – 12 a.m. (midnight)
5 July 2024: from 9 a.m. – 10 p.m.
6 July 2024: from 9 a.m. – 10 p.m.
7 July 2024: from 9 a.m. – 10 p.m.
8 July 2024: 6 a.m. – 12 p.m. (midday) (check out/bin bag recollection/rubbish deposit return)
Your festival ticket must be swapped at camping check-in for a camping and festival wristband by showing your camping and festival ticket. Camping check-in is located at the entrance to the campsite. If you are arriving with a vehicle, please note that you first need to park your vehicle in the marked car park for camping ticket holders.
There will be a supermarket on the campsite.
The range of products includes: chilled drinks, hygiene products, and snacks.

Opening Hours:
04.07.24: 12:00 p.m. - 20:00 p.m.
05.07.24: 09:00 a.m. - 01:00 a.m.
06.07.24: 09:00 a.m. - 01:00 a.m.
07.07.24: 09:00 a.m. - 24:00 a.m.
When entering a camping area, selective checks and searches of attendees and their luggage will be carried out for prohibited items. Please refer to the campsite rules here for a list of items not allowed on the campsites. Hand cart can be used to transport luggage, but car trailers are not allowed. People with hand carts must be prepared for longer waiting times when entering the campsites.
Please observe the following instructions on occupying the camping plots:

  • Be sure that attendees do not leave any large gaps between tents
  • Avoid creating large empty spaces in the middle of a plot which can no longer be seen as a free camping site from the outside.
  • Blocking empty sites for group members arriving later is NOT allowed
  • Upon entering the camper parking site, users accept its site rules.
  • Marquees: Pitching marquees is not recommended on safety grounds, space grounds and environmental grounds. If you still choose to bring one, please ensure it is used by multiple festivalgoers and covers at least 50% of the sleeping tent.
  • Camping outside of the intended areas or on paths is strictly prohibited

The earliest you can depart from the camper parking site is 3 a.m. on 8 July 2024.
Barbecues and open fires are not permitted.
At the camping check-in we charge 20 € in cash as a waste deposit. You will be given a garbage bag and a garbage deposit voucher. When you return a garbage bag in combination with your garbage deposit voucher, you will receive the garbage deposit of 20 € as cashless credit on your festival wristband. The garbage bag must be at least half full.
Persons under the age of 16 are not permitted to enter the campsite. In addition, the Lower Austrian Youth Protection Act as amended applies to the entire campsite.
If you lose any property, please contact camping check-in or Lost & Found at the entrance.

GETTING TO THE FESTIVAL

Travel comfortably by car to the festival. Free car parking is available to enable you to arrive and depart independently and stress-free.

The Racino site in Ebreichsdorf is located on the southeast A3 autobahn. From the north, we recommend taking the A3 to the “Ebreichsdorf Nord” exit, from the south the E59 and the “Baden” exit via Oberwaltersdorf as well as the A3 to the “Ebreichsdorf West” exit. Please follow the instructions of the staff on site and the signposting so you can be directed to the designated parking areas as quickly as possible.

Please allow plenty of time for parking, getting to the festival site and swapping tickets.

Please note for “Departure” that the routes from the festival site back to the car parks are different from those on arrival!

You can find all the details about travelling to and from the festival by car here.
Convenient shuttle bus from Vienna to the festival.

Travel comfortably and without changing buses! Our free shuttles run between Vienna MARX HALLE (a specially arranged bus terminal) and the festival site.
We have arranged special bus stops for you in Vienna at MARX HALLE and at the festival site.

We urge you to be patient when leaving the festival. There will be long waiting times. Please take care of each other: No pushing and wait patiently!

A quick departure may not be guaranteed for everyone. We therefore recommend travelling to and from the festival every day by car as an alternative!

You can find all the details about travelling to and from the festival with the Vienna shuttle bus here.
A taxi zone has been set up at the festival site. The taxi zone is located at P1. From there you can walk to the festival site.

Please note that the footpath on departure is different from the one on arrival!
Please take care of each other: No pushing and wait patiently! You can find all the details about travelling to and from the festival by taxi here.
If you want to be brought to the festival and then picked up again, you can use the Kiss & Ride area. This drop-off / pick-up area is located in car park P1. From there you can walk to the festival site.

Please note that the footpath on departure is different from the one on arrival!

You can find all the details about travelling to and from the festival by Kiss & Ride here.
Travel free of charge by train. – Please note: limited capacity!

There may be long waiting times! The waiting time may be up to 3 hours. A quick departure may not be guaranteed for everyone. We therefore recommend travelling to and from the festival every day by car as an alternative!

Regular and special trains will run to Ebreichsdorf station from the north and south. You can board the regular trains at all regular stops.
At Ebreichsdorf railway station we will provide shuttle buses between the festival site and Ebreichsdorf railway station.

Arrival info
Railway station shuttle route: Ebreichsdorf railway station --> Festival site bus terminal
Getting on: Get on the shuttle bus at Ebreichsdorf railway station.
Getting off: At the festival site, you get off at the bus terminal along Magna-Racino-Allee, south-east of the ticket swap location.
Journey time: Approx. 15 minutes
Operating hours: from 8:30 a.m.

Departure info
Railway station shuttle route: Festival site bus terminal --> Ebreichsdorf railway station
Getting on: Guests can get on at the festival site at the bus terminal along Magna-Racino-Allee, south-east of the ticket swap location.
Getting off: Get off at Ebreichsdorf railway station.

Pay attention to the signs on the way to the boarding points and follow the arrows in the direction of “Shuttlebus Bahnhof” (“railway station shuttle bus”) and join the queue accordingly.

Please take care of each other: No pushing and wait patiently!

You can find all the details about travelling to and from the festival by public transport here.
Existing cycle paths can be used to get to the festival by bicycle.

Separate bicycle parking spaces are available at car park P2 and the campsite. In both areas, grids will be set up to which bicycles can be locked.
Please do not park your bikes in other areas and do not block any paths or gates. Please also do not lock your bikes to construction fences.
Use the paths and parking spaces provided for bicycles.
Bicycles must be pushed on paths that cyclists use together with pedestrians.

Please note that the footpath on departure is different from the one on arrival!

You can find all the details about travelling to and from the festival by bicycle here.
Pedestrians from Ebreichsdorf can use the footpath to the east of Magna-Racino-Allee to reach the event site directly from the northern roundabout.
There are designated footpaths from the car parks to the festival site. Please follow the signs.
Stay on the marked foot and vehicle paths to / from the festival site. Residents must not be hindered, endangered or harmed when going about their everyday lives.

For example, you must not:
  • camping and setting up pavilions and caravans, as well as spending the night in green spaces
  • consume alcohol or generate noise causing a nuisance to others which could otherwise be avoided
  • pollute green spaces or their facilities, particularly by throwing things away or leaving them behind


Please note: Natural camping and camping on undesignated sites is a criminal offence in Austria and will be reported to the police!
DOWNLOAD MAP

Rules and Security Information

Our security arrangements consist of a number of measures and security-related procedures developed, agreed and implemented together with the police and the relevant security authorities. We have also shared ideas with other festivals and coordinated our approaches. However, we also need the help of all our festivalgoers! The better you stick to the rules and regulations, the quicker and more effective the checks at the entrances to the festival site will be. We therefore ask you to strictly follow our detailed security information. It is essential – and in your own interests – that you follow the instructions of the stewards and the police. You will recognise stewards by their colour-coded vests. They are also a point of contact for questions or problems!
Rolling Loud Europe will feature an Awareness Team, offering easily accessible support. Victims of (sexual) violence, assaults, threatening situations, disorientation or panic can contact the Awareness Team at any time. The support they offer is not only available to victims of specific offences, but also to people who become disoriented and / or have consumed too much alcohol. You do not have to have been affected yourself: you can also get help on behalf of friends or others. Please contact our staff if you need help. It doesn’t matter if they work in security, catering or merch; they will pass on your request and get you to a safe location.
Anyone entering the festival site will be required to undergo a body check for prohibited items. Here and in the house rules you can find information about what items are permitted and prohibited on the festival site.
Aside from personal clothing, permitted items are only allowed on the festival site when carried in a belt or bumbag, a small handbag up to a size of DIN A4 or a see-through rucksack/clear bag up to a size of 44cm high x 37cm wide x 30cm deep.



 There will be no exceptions to this!

Please understand that this measure is designed to protect everyone. This helps with the thorough entry checks and searches, as does attendees arriving on time at the entry to the festival site.
  1. Clear bags up to 44 x 37 x 30 cm
  2. Bumbags, handbags, small rucksacks under A4 size
  3. Empty tap-water bags up to 0.5 litres
  4. Pocket cameras, disposable cameras
  5. Deodorant, perfume (including glass)
  6. Small powerbanks, batteries
  7. Walking aids
  8. Wheelchairs
  9. Medication
  10. Flags and placards (no discriminatory or provocative text) up to size A3
  11. Blankets, towels
  1. Bags and rucksacks larger than A4 size
  2. PET or glass bottles
  3. Tetrapaks of all sizes
  4. Glass (except perfume)
  5. Cans
  6. Reusable bottles (Tupperware, Thermos flasks)
  7. Tupperware for food
  8. Food and drinks brought by you
  9. Umbrellas of all sizes
  10. Cameras with interchangeable lenses
  11. GoPros
  12. Tablets
  13. Sound recording devices
  14. Selfie sticks
  15. Noisemakers of all kinds
  16. Loudspeakers
    17. Bulky items (ladders, suitcases, scooters, stools, armchairs etc.)
  17. Scooters, skateboards, hoverboards, mopeds, inline skates)
  18. Helmets, disguises
  19. Spray guns
  20. Inflatable animals
  21. Laser pointers
  22. Weapons (knives, firearms, alarm guns etc.)
  23. Slingshots
  24. Shishas
  25. Fireworks, sky lanterns, pyrotechnics
  26. Animals (except for guide and support dogs)
  27. Drones
  28. Drugs, illegal substances of any kind
  29. Flag poles
  30. Studded belts, large chains
  31. Bicycles, pushchairs and buggies
  32. Hydration packs (any size)
  33. High visibility vests
Texts, images and other materials with discriminatory, hateful, obscene, pornographic and/or racist content, or content indicative of a violation of third-party rights to the protection of personality.

Any behaviour that endangers other attendees – particularly “crowd surfing”, the “circle of death”, “pogo dancing” or setting off fireworks (including flares) – is strictly prohibited and will result in ejection from the event.
We ask for your heightened awareness and vigilance. If you notice anything suspicious, please contact the stewards or the police without delay.

We offer a variety of food and beverages at Rolling Loud Europe. You are prohibited from bringing glass containers of any kind, canisters, glass bottles, cans, PET bottles and / or other drinking containers, your own groceries, food and / or drinks, hard packaging, cool bags or other heavy containers onto the event site.

Empty, collapsible drink bottles up to a volume of 0.5 litres are permitted. There are water taps in all sanitary facilities that can be used to fill up with drinking water. There are also additional drinking-water points on the festival site. You can use these to fill up your collapsible water bottles. No food or drinks may be brought onto the festival site.

 
There are free drinking water points at all sanitary facilities on the festival site. You can use these to fill up your collapsible water bottles.
Please note that entry is only permitted for children / young people aged 16 years and over, without exception. No admission under the age of 16, even if accompanied by an adult or authorised by a parent.

Security personnel are required to check compliance.

Young people between the ages of 16 and 17 are not required to provide proof of permission from a parent or guardian. The most recent version of the Lower Austrian Youth Protection Act  applies.
Paramedics will be on duty on the festival site.

Please directly contact the medical service / security personnel on site or at the campsite administration points/ticket offices without delay, stating what help is required (accident, fire).

In an emergency, you must state the location number
Rescue 144
Police Fire brigade 133 122
Who is reporting the incident? Name and location
Where has it happened? Exact description of the incident location
What has happened? Nature of emergency, number of casualties
We are working on a noise protection plan in coordination with the local authorities. When attending concerts, there may be a risk of possible hearing and health damage due to the sound volume. The use of hearing protection is recommended, especially near the stages.
Photography for private use is permitted. Only pocket cameras and mobile phones with camera functionality are permitted on the site. Cameras with interchangeable lenses are not allowed. Video cameras and audio recording devices of all kinds, such as tape recorders, MP3 recorders and dictation devices are also prohibited. Recordings of any kind are prohibited without explicit permission from the organiser / artist.
Animals are not permitted on site, with the exception of guide and support dogs.
We will also provide information via the following media about changes in the weather and any emergency measures that become necessary:

FESTIVAL APP
APPLE: https://apps.apple.com/de/app/rolling-loud-europe/id6479706359

ANDROID: https://play.google.com/store/apps/details?id=com.rollingloudeurope&hl=en_US

SOCIALS
instagram.com/RollingLoud.eu

facebook.com/RollingLoud.eu twitter.com/RollingLoud

youtube.com/c/rollingloud

europe.rollingloud.com
Please contact us at infoeurope@rollingloud.com.